Strategy & Operations

The Strategy & Operations practice led by Frederick McCullough helps impact lives and communities and increases collaborations and adoption.

Frederick McCullough

Practice Lead

  • Business model design
  • Data driven process efficiency and automation
  • Stakeholder and competitive analysis
  • B2B and B2C strategy
  • WFH/WFA strategy
  • Business Process improvement
  • Market segmentation/pricing
  • Change Management adoption
  • Agile project management
  • PMO design/implementation

The Strategy & Operations Practice

  • The Strategy & Operations practice employs management consulting strategy and principles to empower our clients to refine their strategies and to enhance their operations as they implement their strategies.
  • Our company helps clients think through how they will operate in a post-COVID environment, how they will change roles of employees, if they will establish protocols for returning to the office or not, how they will decide on how much office space to retain, and additionally, how they will modify business processes internally and externally.

Digital Transformation

Digital transformation is not converting paper to electronic format; it is enacting Business Strategy in a Digital world.

  • Define operating model to better serve stakeholders, constituents, or customers
  • Potentially offer new or different services or products based on changing customer priorities and demands
  • Adapt organizational model design to reflect staff and customer priorities (includes the public)
  • Define enabling technology
  • Rethink supply chain for cost efficiencies

Business Process Improvement

Business Process Reengineering (BPR)

  • We use BPR to help redesign business processes, but we not only map and simulate processes, we also use operational data where available and analyze using our advanced analytics tools.
  • We can help identify and correct inefficiencies in operational processes. However, we can also help identify not only cost pools but also cost drivers inherent in the supply chain.


Data Driven Process Efficiency 

  • We use AI and ML tools to analyze performance data to inform ways to improve processes.
  • We isolate parts of the process to pinpoint issues based on data analysis.
  • We test hypothesis using advance data tools to verify the utility of our recommended changes.

Work from Home/ Work From Anywhere

Remote working model and organizational changes 

  • Help organizations decide on the mix of remote workers and in-office workers
  • Guide organizations in the structure of processes that include off-site workers
  • Provide best practices

Technology Solutions 

  • Collaboration Platforms – Teams, Zoom, Google
  • Security Platforms
  • Remote ITSM Platforms

Organization Chart

  • Organization charts are used as a part of Change Management to identify responsibilities and span of control.
  • The OCM center of excellence enables standardization across the enterprise for smoother transitions to new systems or processes.

Process Map

  • Process maps identify who is doing what and the location of potential bottlenecks.
  • When utilized, process maps save money and increase productivity.

Change Management fundamentals

  • Set change priorities at the highest level
  • Use leadership as the first source of communicating change initiatives
  • Use the leadership to initiate a Center of Excellence
  • Roll change priorities down and motivate middle organizational tier
  • Build teams across organizational structures
  • Choose Change Management Framework
  • Roll-out a change program across the rest of the organization
  • Measure effectiveness of the change
  • Provide training
  • Create feedback loop and modify plan as needed

We help clients initiate Change Management and Adoption CoEs to establish a culture to realize the maximum benefit from data solutions put in practice.

1 Build Out

Build out Change Management CoE capability (methodology and organizational capability).

2 Impact Assessment

Assess and understand progress made on change impact assessments or other Change Management CoE activities already performed by client.

3 Refinement & Gap Analysis

Refinement of initial change and impact assessments.

4 Communication

Development of Change Communications Strategies tailored to specific data solutions and teams.

5 Change Adoption

Collaboration with other client CoE’s and business partners to facilitate adoption and to analyze the effectiveness of the adoption

6 Codification of Best Practices

Establish best practices and a knowledge base as the “go to” center for Change Management

$100B Global Insurance Company

Challenge: This global organization’s goal was to reduce new development demand for customized data analytics and reporting by adopting and re-utilizing software assets.

ASC completed a Global Change Management Strategy to consolidate and integrate IT Finance, PMO, and Big Data tools, processes, and organizations into an Enterprise Governance model.


  • We developed and implemented strategies to deploy a global Change Management adoption methodology.
  • Our change management experts integrated multiple PMO units into an ePMO function by successfully creating and executing a universal OCM strategy.
  • This global Governance function integrated Data, PMO, and Change Management CoE capabilities.

The quality of the data analytics solution delivery and decision support platforms improved by 36%.